The Custom Goods Policy Because every piece is permanently laser-engraved with your unique details, we cannot accept returns or offer refunds for “change of mind” or customer errors (such as typos provided during the ordering process). We highly recommend double-checking all spellings and dates before confirming your design preview with us!

Our “Make It Right” Guarantee Your satisfaction and the quality of our craft are our highest priorities. You are fully eligible for a free replacement or refund if:

1. The product arrives physically damaged in transit.
2. There is a spelling or design error that differs from the final preview you approved.

3. You received the wrong item.

How to Request a Replacement If there is an issue with your order, please do not worry—we will fix it.

1. Contact us via WhatsApp within 48 hours of receiving your delivery.
2. Include your Order Details and a clear photo of the damaged or incorrect item.

3. Our team will review it immediately and arrange for a priority replacement to be made and shipped to you at zero additional cost.